* If you wish to exchange or refund, please contact us by e-mail first or leave a word on the Q&A board. 'Q&A' board T:02-3432-4993 E-mail: necking@naver.com , help@dollmore.net * Products such as custom-make-up ball-jointed dolls cannot be exchanged or refunded. All purchase of the damage sale item is final. * In the case of customer change of mind or incorrectly recognized information about the product and purchase, the cost of exchange and return is the responsibility of the consumer. Please purchase carefully. * Exchanges and refunds are only possible within 7 days of receipt.