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How to order a product

1. 1. If you've find favorite items, please put in the basket (Direct order to go beyond the screen, the "Order" and click)
2. 2. Product purchase will proceed. Product name and quantity, size, check the fare.
3. 3. Please put your order name and address.
4. 4. Please select payment method.
5. 5. For orders, please check the amount you're willing to pay.
6. 6. Payment by Credit Card If you have selected, enter your billing information to payment window after please complete the payment.
7. ※ product color, texture, etc. due to the nature of the computer display, the actual colors may look different.

Contact

1. - Address : 203, Jang-An building 2F, 240, Garak-ro,Songpa-gu, Seoul 05644 South Korea
2. - Phone : + 82-2-3432-4993 / + 82-10-2843-5993
3. - e-mail : necking@naver.com

Delivery

Shipping Policy

1. We can ship order by Fedex, EMS, Rincos, Kpacket.

2. Shipping fee is charged based on box size. 

Therefore, when you buy a big size doll stuff, shipping fee will be very high.   

3. If you live in Euro and purchase less than 135 us dollar, we suggest you select Rincos shipping method because you do not need to pay VAT fee to receive the packet.

4. FedEx Tracking Page Link:  https://www.fedex.com/en-us/tracking.html

5. EMS and Kpacket Tracking Page Link: https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

6. Rincos Tracking Page Link:  https://www.rincos.asia/out/TraceInfo_kr.do

Payments

- Payments

• Total payments for the Products (including tax / sales tax) + shipping (tax / sales tax included)

※ All prices are displayed on the site are sales tax inclusive. ※ Not be responsible the customs taxes and duties.

- Payment agent enterprise

• [PayPal] [Eximbay] Our PayPal email is help@dollmore.net

- Shipment status will be sent after payment confirmation is complete.

** Bank transfer.

- Bank name: standard chartered bank korea limited

- Account: 431-20-243375

- Recipient: lee eun young)

- Bank tel:   82- 2- 521- 9252    82- 2- 521- 9252 

- Bank address : standard chartered bank korea limited 1675-1

  Seochodong Seochogu Seoul 137-070 Korea

  Gyodaeyeok Br.

- SWT code : SCBLKRSE 

- Layaway Policy

We provide Layaway Payment Method when buyer buy a doll or doll parts which is expensive than 200 us dollar.

There will be absolutely no refunds, exchanges, or changes made towards the layaway.

If you cancel your layaway order, you will lost all deposit that you have sent.

All purchase of layaway order is final.

If you want to make layaway order of a trinity doll, i suggest you leave a memo about layaway terms on the comment section and select bank transfer method to complete your order.

I will check your memo and send PayPal invoice to you with partial payment option at that time.

Cancel/Exchange/Refund

• We are carefully checking quality and inspection the products. however, we are responsible for exchange which defective product.
• Please let me know within 1 week after receiving the packet when you received a wrong item or a damaged item.
• 
  
• ※ [Dollmore]contact for an email address.
• [necking@naver.com]
• 
  

- For Cancellation

• You may cancel the order through e-mail application before shipment.
• If you purchase with non-deposit account,you can cancel order in my homepage by yourself before payment.
• If you'd like to cancel order for your own will after shipment,buyer has to bear the shipping fee back and forth.

- For return and replacement

• If you need to exchange/return goods,please contact us via email or board for application within 7 business days after arrived the product.
• Under the condition of inappropriate size,you can exchange when stock is available.
• Exchange/refund caused by a change of buyer's will,we may charge you handling fee and buyer is responsible for shipping fee back and forth.
• As soon as your application is confirmed,we will inform you corresponding cost.
• Seller is responsible for shipping fee if product is not described as advertisement,defective goods,shipped incorrectly item.

※ In addition, exchange/return is carried out as per terms&policy.

- Case of impossible return

• non-defective, shipped correctly item
• Doesn’t have any reason for return
• customer tear off the tag, label and price from the product.
• All the items must be unworn and in same condition it was received
• Any scratch and damage by customer
• Products must be returned in the original box or packing
• If you have not follow the return schedule
• For same categories goods,please copy the original item or damaged package

Personal Information Control Manager [View Privacy Policy]

1. - Contact Person : abby
2. - Phone : + 82-2-3432-4993/ + 82-10-2843-5993
3. - E-mail : necking@naver.com