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Thanks for your visit. This is a membership-based shop. If this is your first visit, please sign up first.
- How to order a product
- 1. If you've find favorite items, please put in the basket (Direct order to go beyond the screen, the "Order" and click)
- 2. Product purchase will proceed. Product name and quantity, size, check the fare.
- 3. Please put your order name and address.
- 4. Please select payment method.
- 5. For orders, please check the amount you're willing to pay.
- 6. Payment by Credit Card If you have selected, enter your billing information to payment window after please complete the payment.
- ※ product color, texture, etc. due to the nature of the computer display, the actual colors may look different.
- Contact
- - Address : 203, Jang-An building 2F, 240, Garak-ro,Songpa-gu, Seoul 05644 South Korea
- - Phone : 82-2-3432-4993
- - e-mail : necking@naver.com
- Delivery
- 1. We can ship order by Fedex, EMS, Rincos, EE-packet and by boat.
- 2. We provide free shipping service if a buyer buy more than 2000 us dollar at one time.
- 3. If you buy many doll stands or doll furniture, then it is impossible to provide free shipping service.
- 4. If you find out damage to our dolls and doll stuffs, contact us within 1 week after receiving the packet.
- 5. If we do not receive shipping fee from you when you buy less than 2000 us dollar because of system errror, we will contact you about shipping fee.
- 6. EMS, Fedex and Standard air mail shipping fee is charged based on box size.
- So when you buy a doll stuff that should ship by big box, shipping fee will be very high.
- 7. EMS and EE-packet and Rincos tracking page link :
- https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp
- www.fedex.com
- https://www.rincos.asia/out/TraceInfo_kr.do
- Payments
- - Payments
- Total payments for the Products (including tax / sales tax) + shipping (tax / sales tax included)
- - Payment agent enterprise
- [PayPal] [Eximbay] Our PayPal email is help@dollmore.net
- - Shipment status will be sent after payment confirmation is complete.
- ** Bank transfer.
- - Bank name: standard chartered bank korea limited
- - Account: 431-20-243375
- - Recipient: lee eun young)
- - Bank tel: 82- 2- 521- 9252 82- 2- 521- 9252
- - Bank address : standard chartered bank korea limited 1675-1
- Seochodong Seochogu Seoul 137-070 Korea
- Gyodaeyeok Br.
- - SWT code : SCBLKRSE
- - Layaway Policy
- We provide Layaway Payment Method when buyer buy a doll or doll parts which is expensive than 200 us dollar.
- There will be absolutely no refunds, exchanges, or changes made towards the layaway.
- If you cancel your layaway order, you will lost all deposit that you have sent.
- All purchase of layaway order is final.
- If you want to make layaway order of a trinity doll, i suggest you leave a memo about layaway terms on the comment section and select bank transfer method to complete your order.
- I will check your memo and send PayPal invoice to you with partial payment option at that time.
- Cancel/Exchange/Refund
- We are carefully checking quality and inspection the products. however, we are responsible for exchange which defective product.
- Please let me know within 1 week after receiving the packet when you received a wrong item or a damaged item.
- ※ [Dollmore]contact for an email address.
- [necking@naver.com]
- - For Cancellation
- You may cancel the order through e-mail application before shipment.
- If you purchase with non-deposit account,you can cancel order in my homepage by yourself before payment.
- If you'd like to cancel order for your own will after shipment,buyer has to bear the shipping fee back and forth.
- - For return and replacement
- If you need to exchange/return goods,please contact us via email or board for application within 7 business days after arrived the product.
- Under the condition of inappropriate size,you can exchange when stock is available.
- Exchange/refund caused by a change of buyer's will,we may charge you handling fee and buyer is responsible for shipping fee back and forth.
- As soon as your application is confirmed,we will inform you corresponding cost.
- Seller is responsible for shipping fee if product is not described as advertisement,defective goods,shipped incorrectly item.
- - Case of impossible return
- non-defective, shipped correctly item
- Doesn’t have any reason for return
- customer tear off the tag, label and price from the product.
- All the items must be unworn and in same condition it was received
- Any scratch and damage by customer
- Products must be returned in the original box or packing
- If you have not follow the return schedule
- For same categories goods,please copy the original item or damaged package
- Personal Information Control Manager [View Privacy Policy]
- - Contact Person : abby
- - Phone : 82-2-3432-4993
- - E-mail : necking@naver.com
