1. If you find out damage to our dolls and doll stuffs, contact us within 1 week after receiving the packet.
2. We provide free shipping service by Fedex if a buyer buy more than 1500 us dollar at one time. But if you want to receive order by ems because of customs tax issue in your country, you should pay extra shipping fee to repeat fedex shipping method to ems shipping method.
3. If you buy many doll stands or doll furniture, then it is impossible to provide free shipping service.
4. We can ship order by Fedex, EMS, SF Express( Rincos), Standard air mail (Rincos), EE-packet and boat.
5. When you buy less than 1500 us dollar but did not pay shipping fee, it means that it happened system error. We are trying our best to fix system error now. Very sorry to make you confused. We will tell you shipping fee of your order.
6. When you are in Europe and USA, we suggest you select fedex shipping method.
7. EMS, Fedex and Standard air mail shipping fee is charged based on box size. So when you buy a doll stuff that should ship by big box, shipping fee will be very high.